Frequently Asked Questions

Find answers to commonly asked questions, providing you with the knowledge to address client inquiries confidently.

Integration

How does the integration process work, and how long does it typically take?

The integration process involves seamless incorporation into your Electronic Health Record (EHR) system and configuring the dashboard to align with your specific needs. To do this, we need to setup an API (Application Programming Interface) connection to the EHR, which is facilitated through the EHR's OAuth 2.0 system. The duration varies but is typically completed within 1 day to ensure minimal disruption to your CTO or IT professional's time, and only has to be completed once. The process is not disruptive and typical EHR abilities can still take place.

Security

What measures are in place to ensure the security and confidentiality of patient data during the integration process?

We prioritize the security of patient data and strictly adhere to industry standards such as HIPAA. Our integration process includes robust encryption protocols such as the OAuth 2.0 processs and access controls to safeguard patient information throughout every stage of the integration. In addition, all we operate on a principle of minimalism when it comes to data storage. None of the data processed through our systems is ever permanently stored on our servers. We believe that your information should only exist for as long as necessary to fulfill its intended purpose. This approach not only minimizes the risk associated with prolonged data retention but also aligns with our commitment to your privacy. Once your data serves its purpose, it is promptly and securely disposed of, further reducing the potential exposure of sensitive information.

System Adaptation

How will the system adapt to the unique requirements of our providers and payers?

Our system is designed for adaptability. During the monitoring and performance phase, we closely analyze system dynamics and fine-tune configurations to align with the specific needs of your providers and payers, ensuring optimal performance tailored to your organization. We also analyze payer contracts during the integration process to the system is set up to handle specific clauses. This is especially useful for prior-authorization requests due to the differences between payer requirements determined in contracts

Staff Training

What kind of support and training do you provide for our staff during and after the integration process?

We offer comprehensive training sessions during the integration process to ensure your staff is proficient in utilizing the system. Post-integration, our dedicated support team is available around the clock to address any queries or issues that may arise.

System Accuracy

How do you measure and ensure the success of the system, especially in terms of the claimed 96.5% first claim acceptance goal?

Success is measured through rigorous monitoring and fine-tuning, as well as the claim acceptance by insurance. We employ key performance indicators (KPIs) to assess the system's performance, and our commitment to achieving a 96.5% first claim acceptance rate is backed by continuous refinement and improvement throughout the six-month fine-tuning phase.

Additional Costs

Are there any additional costs beyond the initial budget, especially as we look to scale and enhance other metrics in the future?

Our transparent pricing model includes the initial budget, and any additional costs associated with scaling or enhancing metrics in the future will be communicated and agreed upon collaboratively before implementation, ensuring full visibility into the financial aspects of our ongoing partnership.